Patient Rights and Responsibilities

Every student will receive optimal care in a non-judgmental manner without regard to gender, race, national origin, sexual orientation, religion or disability. Every student will have the right to privacy and confidentiality (FERPA). Students are required to give written authorization for the release of health records to parents or others. Students are responsible for notifying parents, guardians or professors regarding health problems except in extreme cases.

Students are eligible for care based on their enrollment status with The University and only students eligible for care will be subject to the rights and responsibilities listed below. The Student Health Center & Pharmacy will regularly issue patient satisfaction surveys to gage patient satisfaction.

  • You have the right to quality healthcare.
  • You have the right to be treated with respect, consideration and dignity.
  • You have the right to be treated in a manner that does not discriminate against any person because of age, ancestry, color, disability or handicap, national origin, race, religious creed, sex, sexual orientation, or veteran’s status.
  • You have the right to request a specific healthcare professional.
  • You have the right to participate in decisions concerning your health.
  • You have the right to accurate information concerning diagnosis, treatment and prognosis of an illness or health-related condition.
  • You have the right to a second opinion or referral.
  • You have the right to privacy during medical care.
  • You have the right to confidentiality of all communications with staff and confidentiality of your medical record and the right to approve or refuse release of information to the fullest extent provided by the law.
  • You have the right to refuse recommendations for medical care.
  • You have the right to refuse to participate in any research program.
  • You have the responsibility to arrive as scheduled for appointments and to notify the Student Health Center and Pharmacy in advance in case of canceled appointments.
  • You have the responsibility to provide full information about your illness or problem to ensure proper evaluation and treatment.
  • You have the responsibility to ask sufficient questions to ensure that you understand your illness or problem as well as your provider’s recommendation for continuing care.
  • You have the responsibility to either follow treatment and education recommendations, or accept responsibility for the outcome.
  • You have the responsibility to become informed– through available printed material and/or discussion with Student Health Center & Pharmacy staff– about the scope of basic services offered, their costs and the necessity of additional medical insurance, if applicable.
  • You have the responsibility to communicate with your healthcare provider if you do not respond to treatment satisfactorily.
  • You have the responsibility to maintain a healthy lifestyle.
  • You have the right and responsibility to bring forward suggestions or grievances about the Student Heath Center & Pharmacy. This includes the right to receive a personal response.